Sharp NEC Display Solutions
MultiProfiler

ReadMe Information for Windows

Version 1.4.30 - build 191108 - November 8 2019

Contents:

 

About MultiProfiler

MultiProfiler is designed as a companion to NEC MultiSync monitors that feature the powerful and sophisticated SpectraView Engine; such as the P and PA Series desktop displays as well as several large-screen displays (please see Supported Display Monitors). This software provides complete control of the SpectraView Engine in an easy-to-use application.

SpectraView Engine equipped MultiSync monitors utilize this sophisticated processor, combined with internal luminance, temperature, and time monitoring, and individual characterization and calibration of each unit during production, to provide an unparalleled level of color control, accuracy and stability.

The high-contrast LCD panel used on the monitor, coupled with the SpectraView Engine, provide the utmost in versatility such as the ability to accurately emulate colorspaces like AdobeRGB and sRGB.

MultiProfiler uses a two-way communications link with the display monitor to perform adjustments. Two different methods of communications are possible:

 

Using MultiProfiler

The MultiProfiler application is accessed from the Windows Start menu > Sharp NEC Display Solutions > MultiProfiler.

 

Release Notes

New Display Firmware

New Display Firmware - Desktop Displays

New firmware for the following desktop display models is available which adds some functionality improvements.

Download the latest firmware for Desktop Displays from: http://www.nec-display.com/dl/en/dp_soft/pa_fm_update/index.html

New Display Firmware - Large-screen Displays

Firmware Revision 1.7 (or newer) is available for the following large-screen display models, which adds functionality improvements by upgrading the internal SpectraView Engine features.

Download the latest firmware for large screen Public Displays from: http://www.nec-display.com/dl/en/dp_soft/pd_fm_update/index.html

 

Known Issues

"Error: Unable to update the ICC profile" error message in Windows 10

An issue introduced in a Windows update prevents SpectraView from being able to replace an existing ICC profile because it is locked by the system. It cannot be manually deleted either.

The following workaround can be used if this issue is encountered:

  1. Open the Windows Task Manager (press CRTL+ALT+DEL and select Task Manager).
  2. From the Windows Task Manager select the "Services" tab.
  3. Look in the name column for the service called "DisplayEnhancementService" and select it.
  4. Right click and select "Stop". The status should change to "Stopped".
  5. While SpectraView is still open and displaying the "Error: Unable to update the ICC profile" error message, click "Retry" and the ICC profile will be updated.
  6. If the error message is immediately displayed again, confirm that:
  7. Restart the "DisplayEnhancementService" by right-clicking on the name again in the Task Manager and selecting "Start."

AMD video settings:

Application Error with AMD Catalyst drivers for Windows:

Video Graphics Adapter control panel "color controls':

No communications or communications error when using a DisplayPort video connection:

MultiSync P212, P232W, P241W, P242W, P243W and PA231W:

MultiSync P212, P232W, P242W, P243W, P404, P484, P554, PA231W, V404, V404-T, V484, V484-T, V554, V554-T, X551UHD, X651UHD, X651UHD-2, X841UHD, X841UHD-2, X981UHD, and X981UHD-2:

MultiSync P404, P484, P554, V404, V404-T, V484, V484-T, V554, V554-T

 

Supported Video Graphics Card Drivers

It is normally necessary to install the latest drivers for the video graphics adapter card. The video drivers included "in the box" with Windows will need to be updated with the full video driver packages available from the video graphics adapter card vendor.

Note: All supported models feature using an optional USB connection to the display for communicating, instead of using DDC/CI. This can be used in cases where the video graphics adapter is not supported. A USB cable must be connected between the host PC and one of the upstream USB ports on the display. The display will also function as a USB hub.

Please refer to the following table for DDC/CI support:

Video Card Manufacturer Windows XP / 2000 Windows XP x64 Windows Vista, Windows 7, Windows 8, and Windows 10 (32 and 64 bit)
ATI (Radeon and FirgeGL) Supported Supported Supported
Nvidia Supported Supported Supported
Matrox (M series) Supported Supported Supported
Matrox (P650, medical series and newer) Supported Supported Supported (some may require XDDM video drivers)
Matrox (older chipsets: G400, G450, G550 etc.) Unsupported Unsupported Unsupported
Intel Most chipsets supported.
Most chipsets supported.
Most chipsets supported.
SiS Supported Supported Supported
S3 Chrome S20 and newer Supported in S3 drivers from v6.14.10.2401 Unsupported  Supported in S3 drivers from v7.14.11.1412
Others Unsupported Unsupported Unsupported

 

Supported Operating Systems

MultiProfiler is supported on 32 and 64 bit versions of Microsoft Windows XP (Home and Professional editions), Windows Vista, Windows 7, Windows 8, 8.1, and Windows 10.

Installing MultiProfiler requires an account with administrator privileges.

 

Supported Display Monitors

MultiProfiler supports the following NEC display monitor models:

Desktop Displays

Large Screen Displays

 

Video Graphics Adapter and Chipset manufacturers web links

You can obtain the latest drivers for your video graphics adapter card or chipset directly from the manufacturer.

The following are links to some of the manufacturers that currently support DDC/CI:

 

Support and Troubleshooting

If you are having problems using MultiProfiler, please check the Troubleshooting and Frequently Asked Questions sections of the MultiProfiler User's Guide.

Additional help is available at the Sharp NEC Display Solutions MultiProfiler support page.

"No Communications" or "Unable to communicate with display" error:

If using DDC/CI:

If using USB:

 

Feedback

Sharp NEC Display Solutions welcomes your feedback on MultiProfiler. Please visit the Sharp NEC Display Solutions MultiProfiler support page and give us your comments.

 

Revision History

V1.0.00: April 19 2010

V1.0.01: May 20 2010

V1.0.02: July 1 2010

V1.0.03: November 15 2010

V1.0.04: January 14 2011

V1.0.04 Rev 1: February 15 2011

V1.0.05: July 1 2011

V1.0.05-1 build 110801: August 1 2011

V1.0.05-2 build 110928: September 28 2011

V1.0.06: June 4 2012

V1.1.00: July 20 2012

V1.1.10: February 18 2013

V1.1.20: April 19 2013

V1.2.00: September 4 2013

V1.3.00: October 7 2014

V1.3.20: March 26 2015

V1.3.30: July 17 2015

V1.3.40: November 13 2015

V1.3.50: May 17 2016

V1.3.60: April 24 2017

V1.3.70: September 28 2017

V1.4.00: June 1 2018

V1.4.10: August 30 2018

V1.4.30: November 8 2019

Copyright

This file and all of the MultiProfiler software is Copyright © 2010-19 Sharp NEC Display Solutions, Ltd.

Copyright © 2003-2006 - The International Color Consortium. All rights reserved. This product includes software developed by the The International Color Consortium (www.color.org).